FAQ

Exceptionally, as part of the re-opening and up until 13/03/2022, expired “company group price” tickets will be exchanged without cost.

After 15/03/2022, expired tickets will still be exchangeable for a period of one year, subject to an additional payment depending on the new prices applicable at that time.

“Chèques vacances” are accepted. As the law requires, we cannot reimburse any unspent balance on chèques vacances. So try to give the exact amount!

For reasons of hygiene, swimming shorts are not allowed. However, boxer-style swimsuits are allowed.

There is a play area especially for small children (paddling pools heated to a temperature of 31° to 32°)

We provide changing tables and baby chairs. You will find these in the changing-rooms and in the Nautiland® enclosure.

Pools                                         28.5°

Paddling pools                        31°-32°

Whirlpool bath                       33°-35°

Ambient air temperature     29°

We offer customers a complete range of swimsuits and accessories:

  • Swimsuits for men/women/children
  • Swim caps
  • Nose clips
  • Earplugs
  • Armbands
  • Goggles
  • Towels/Bath sheets
  • Sandals

Never mind! For children, we offer float belts for hire. For adults we can lend you kickboards and pull-buoys free of charge.

Swimming with fins is allowed the marked swimming lanes. To ensure everyone’s comfort and depending on how full the pool is, lifeguards may decide to temporarily suspend this practice.

  • Women: swimsuits and skirt swimsuits, but sarongs are not allowed in the water
  • Men: swimming trunks or boxer-style swimsuits are allowed, but not swimming shorts
  • Children: swimsuits, including Lycra
  • Pool nappies are obligatory for babies

Dressed visitors are not allowed access to the pool areas

Nautiland® offers special facilities for baby swimmers under parental supervision. These include specially-designed changing rooms with a changing area, play areas and water games, a pool for small children, and staff to offer advice.

For children over 5 years old, Nautiland® has instructors to teach your child to swim, either individually or in a swimming class.

Our Wellness area is completely mixed , but there are separate areas for naturists and those wearing swimsuits.

The Wellness area is subject to an extra charge. You must pay for entry to the swimming pool and then pay a supplement to access the saunas/steam rooms. Access to these areas is reserved for adults.

The Wellness area is open at the same times as the pool.

Outside public opening hours, members of the SNH swimming club have access to specific slots (certain days from 07:30 to 08:30).

To join, go to https://www.sn-haguenau.com/